"Some 87 percent of American’s customers flew the airline just once last year, comprising more than..."

“Some 87 percent of American’s customers flew the airline just once last year, comprising more than 50 percent of revenue, according to Kirby. He said these are customers “for whom air travel is largely a commodity,” meaning they will switch to a competitor if American charges more per ticket.”

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American to launch bare-bones airfare in 2016 to rival Spirit | Reuters

That’s one hell of a statistic.

(via michaelikesit)

Well, paying too much, always having a connecting flight, AND flying on an MD-80 is always a bonus when flying on American.

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